Skip to main content

Signing and evidence

Some trainings require you to provide an electronic signature before the completion can be recorded. This page explains when and why a signature is needed, how to sign, and what your signed record means.

Who this is for

Employees whose assigned trainings have the "requires signature" flag set.

When a signature is required​

After you pass the quiz on a signature-required training, the viewer shows a prompt:

"You passed the quiz, but this training requires an electronic signature to finalize."

Click Sign to finalize to open the signature dialog. If the training has no quiz and requires a signature, the dialog opens automatically when you finish the content.

Screenshot pendingSignature dialog showing the manifestation text, confirmation checkbox, and two tabs - Password re-auth and Draw signature

The manifestation text​

At the top of the dialog you will see a statement that reads something like:

"I, [Your Name] ([your email or employee number]), hereby certify that I completed the training "[Training name]" version [X] on [date and time]."

This exact text is stored verbatim with your completion record. It is the official declaration you are signing. Read it before you sign.

The confirmation checkbox​

Before you can sign, you must tick the checkbox that says:

"I confirm I have read and understood the content of this training."

This is required. The Sign button stays disabled until you tick the box.

Signature methods​

The dialog offers two tabs:

Password re-authentication​

Re-enter your account password. Better Comply verifies your identity directly against the authentication system. Your password is not stored - it is only used at the moment of signing to confirm that you are the account holder.

This method satisfies the identity verification requirement in 21 CFR Part 11 §11.200(a)(1) for regulated industries.

Draw signature​

Sign on the canvas with your mouse, finger, or stylus. The drawn image is stored privately as part of your completion record. Use Clear if you want to redo the drawing before submitting.

tip

Either method produces a legally valid completion record. Use password re-auth if you are on a shared kiosk and want to avoid drawing in front of others; use the drawn method if you are on a touch device and prefer it.

Submitting the signature​

Click Sign when ready. If you used password re-auth, the system verifies the password first and shows "Verifying..." briefly. Once verified, the dialog closes and your training is marked complete.

What if you close the dialog without signing?​

Your quiz result is preserved. The training status stays In Progress and a banner appears on the viewer offering to Sign to finalize so you can return to the dialog whenever you are ready.

What your signed evidence record contains​

When your signature is accepted, Better Comply creates an evidence record that includes:

  • Your name and identity (email address or employee number)
  • The training name and version number
  • The exact manifestation text you signed
  • Your signature method (password re-auth or drawn)
  • Completion date and time
  • Your IP address and browser information (captured server-side by the system - not from your browser)
Immutable and audited

Once created, your evidence record cannot be changed or deleted - by you or by any administrator. This immutability is a core requirement of regulated industries. The IP address and time are captured server-side to prevent any possibility of tampering. Your evidence can be reviewed at any time by a compliance officer. See Compliance and audit-readiness for more detail.

Certificates​

A completion certificate is generated automatically from your evidence record. Download it from the History page or from your Profile.