Reading and confirming a document
Some of what you are asked to do in Better Comply is not a training. It is a document you have to read and confirm, either a policy that applies to your role or a notice about something happening soon.
They appear on My trainings, under To read and confirm, alongside your courses.
Telling the two apart
A policy carries a document code and a line saying which rule requires it of you. It applies until somebody revises it.
A notice carries a megaphone and a line saying how long it is active. It is a short announcement and it stops applying on that date.
Notices are listed first, because they usually have a deadline attached to whatever they are telling you about.
Confirming one
- Open the item with Read it.
- Read it. The whole document opens on the page.
- Press Read and understood at the bottom.
- A box appears naming the document and its version, and repeating what you are about to attest to. Read that too.
- Press the confirm button.
The item then shows a green confirmation with the date and time.
What the confirmation records
The confirmation is an electronic signature. It records who you are, exactly which version of the document you read, and when, and it cannot be undone.
That is why there is a confirmation box rather than a single click. The box is the safeguard against pressing the wrong button; once the record exists, it stays.
If the document is revised later, you will be asked again. The new record is for the new version. The old one stays valid for the version you actually read.
Things you may run into
The item disappeared before I confirmed it. A notice that reached its end date leaves the list on its own. You are not behind on anything.
I confirmed it and now I cannot find it. Confirmed items fold into the already confirmed line under the list. Open it to find them again.
It says I cannot confirm. Either the notice has expired, or you are looking at an older version of a document. Follow the link back to the current version and confirm there.
Nothing appears at all. Then nobody has asked you to read anything. The section only shows when you owe something.